Enjoy RM30 off for your first rental or purchase. Code: MERDEKA

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FAQs

GETTING STARTED

DOES LOLA GOWN HAVE A PHYSICAL SHOP ?

Yes . We are located at Klang Jaya.

Full address : No.2, Lorong Seruling 59/2/KS2, Perindustrian Klang
Jaya, Klang, Selangor 41200

HOW DO IRENT ADRESS ?

Browse through our current selection of dresses under the ‘DRESSES’ ‘
tab. Select the dress you love most, then pick your size and the
delivery date from t he booking calendar availble on each product
page.

CAN I TRY ON BEFORE RENTING ?

Browse through our current selection of dresses under the ‘DRESSES’ ‘
tab. Select the dress you love most, then pick your size and the
delivery date from the book i ng calendar availble on each product
page.

DO WE SHIP MALAYSIA – WIDE ?

Yes , we do. We are unable to ship internationally at this time as we
are a Malaysia-based retailer.

HOW DO I RETURN MY DRESS ?

You can choose to drop it off at our office. If you opt for normal
delivery , simply place it in the prepaid return envelope provided and
drop it at your nearest Post Office. If your return date falls on a
Su nday or publ ic hol iday , we s impl y as k you pos t it back t he nex t
business day before 12pm.

There is no need to clean or iron the dress ; we will take care of all of
that for you !

WHAT IF I STAN / DAMAGE THE DRESS ?

Please contact us by What sapp to 0132075796 to let us know. We
accept mi nor wear and tear (eg. s tai n s t hat can be removed,
unnoticeable snags , loose beading & embroidery , etc.). We will
charge you for any exten sive and irreparable damage.

In the case of extensive and irreparable damage, we will need to
charge you 1.5 times t he retail cost of the dress (as pert he retail
price s tated on t he product page).

Don ’t worry , we will not charge you until we have agreement from
both parties on the cost.

SIZE & FIT

HOW DO I PICK THE DRESS WITH RIGHT SIZE ?

Refer the in formation located under each dress ‘Description ’ column .
You may also contact our customer service via email at
help@lola.com.my or call us with any sizing queries .

WHAT SIZES DO YOU STOCK ?

Lola Gown stocks arange of dresses from size UK4- 10.

SIZE CONVERSION CHART

Since sizing and cut varies between dresses , please use this chart as
a general guide.

INTERNATIONAL XS S M L
UK/AUS 4- 6 6 -8 8- 10 10- 12
US 2-4 4- 6 6 -8 8- 10
EU 32-34 34-36 36 -38 38-40

If you need assistance selecting the proper size, please contact our
friendly Customer Service Team.

ORDERING & PAYMENT

HOW DOES ON LINE ORDERING WOR K ?

Select dress/dresses of your choice and choose either a 4-day or 8-
day rental , and we will get the dress to you on your chosen date.

HOW LONG SHOULD I ORDER MY DRESS BEFORE
MY SCHEDULED EVENT ?

We recommend you set you r delivery date 1 – 2 days before your
event to avoid any last-minute panics and to make sure every thing’s
perfect. Once your dress is reserved, we will send you a confirmation
mes sage.

HOW DO I CANCEL MY ORDER ?

Please contact our Customer Service Team to cancel your order.

WHEN WILL IRECEIVE MY DEPOSIT ?

T he dres ses will be in spected for damage upon return , if it’s is in
good condition we will refundt he deposit to you within 5- 7 working
days .

TIMEFRAME CANCELAT ION FEES
With in 24 hours 80% of your ren tal will be forfeited
Before 48 hours 50% of you r ren tal will be forfeited
Before 72 hou r s No cancel lation fees wit h f u l l ref u nd

If you need assistance selecting the proper size, please contact our
friendly Customer Service Team.

DELIVERY & RETURN

HOW MUCH DOES THE DELIVERY COST ?

Lola Gown offers 2 delivery options :

DELIVERY METHOD COST (ONE WAY)
Normal delivery RM15 (for EM & WM)
Express delivery RM35 (Only with in Klang Valley )

We al so offer self pick up option from our office, which is free of
charge.

HOW LONG WILL IT TAKE FORM Y DRESS TO ARRIVE ?

The estimateds tandard delivery time is 1 -2 business days –
depending on your location & the time you placed your order. If your order is placed before 12pm, we will dispatch it on the same day , but
if not, we will dispatch it the next working day .

If you place an order on a weekend or public holiday , then the order
will be processed during business hours on the next business day .

WHAT IF I’D LIKE TO GET MY DESIGN ERDRESS TODAY ?

We offer same-day delivery service (with in Klang Valley ) for orders
placed before 3pm. Same-day/express delivery parcels will arrive at
your door by 7pm on weekdays only

DO I NEED TO CLEAN THE DRESS BEFORE RETURN IT ?

No, leave the dry -cleaning to us ! All you need to do is re-pack the
dress in to the garment bog/prepaid return envelope.

WHAT IF I RETURN THE DRESS LATE ?

A late fee of RM50/day applies . You will be charged up to 200% of
the retailval ue of the products you ordered. This late fee is in
addition to the rental fee for the products .

WHAT IF MY RENTAL PERIOD ENDS ON A SUNDAY OR
A PUBLIC HOLIDAY ?

That’ s fine, just drop your parcel in to your nearest Pos Office on the
next working day by 12pm.

For pick up return option , we will arrange pick – up the next working
day by 12pm.

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